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Communication Skills

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Course Code : CS 100

Course Hours :16 hours

PREQ: N/A

Course Description

This workshop helps delegates express themselves assertively in order to get what they want. In particular, they will learn the differences between aggressive and assertive behavior, correct body language, what to say to get results, how to make a request, how to criticize and how to boost their confidence. The workshop contains a large number of practical exercises designed consolidate the acquired skills.

Learning Outcomes

By the end of the course, the participant will be able to:

Understand assertiveness
Recognize the difference between assertiveness and aggressive or passive behavior
Construct your sentences to get your message across confidently
Learn how to appeal to emotions
Present views systematically and assertively
Take advantage of body language to say and get what is wanted
Recognize passive-aggressive behavior
Deal with passive-aggressive behavior
Present your request
Distinguish between different behaviours using non-verbal communications
Criticize and change someone’s behavior

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