Find Your Programs

Tailor Your Course

Total Quality Management

Apply

course code : tqm 001

course hours : 25 hours

PREREQUISITE: N/A

Course Description

Total quality management (TQM) is a management approach to long-term success through customer satisfaction. This training course in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.

Learning Outcomes

By the end of the course, the participant will be able to:

Realize the importance of quality models;
Understand various quality concepts;
Understand TQM philosophy;
Communicate the importance of customer focus TQM;
Apply TQM improvement tools to enhance customer satisfaction and improve processes;
Ability to implement the TQM approach in an organizations for continuous quality improvement;
Ability to advise management for the TQM-approach development.

BusinessPrograms